Guarantee Policy

Because Your Success Is Our Mission

At NPBoardPass, we believe every nurse deserves the chance to succeed.

You’ve worked hard to get this far — balancing work, family, and study time — and we’re committed to making sure your effort pays off.

That’s why we created the Pass Guarantee Policy — to give you peace of mind knowing that if you don’t pass your board exam on your first try, we’ll make it right by giving you more support — not more stress.

What Our Pass Guarantee Includes

If you complete your NPBoardPass program and do not pass your AANP or ANCC certification exam, you’ll receive:

A Free 3-Month Extension

You’ll get an additional three months of full access to your course materials, mock exams, and all updates — at no extra cost.

This gives you more time, more practice, and more confidence to succeed on your next attempt.

Refund Policy Related to the Guarantee

Please note:

Refunds are only available within 24 hours of your initial purchase, provided that you have not accessed more than 10% of the course content.

After this 24-hour window, all purchases are non-refundable, even under the Pass Guarantee policy.

This allows us to protect course integrity while still ensuring that every learner receives the support they need through extended access and personalized assistance.

Eligibility Requirements

To qualify for the Pass Guarantee Extension, you must meet the following conditions:

  1. Plan Type: You must have purchased a Pro or Premium plan. (Basic plan users are not eligible.)
  2. Completion Requirement: You have completed at least 80% of your question bank and at least one full-length mock exam before taking the real test.
  3. Official Proof: You must provide a copy of your official AANP or ANCC score report showing that you did not pass.
  4. Timeframe: You must submit your Pass Guarantee request within 30 days of receiving your exam results.
  5. Purchase Source: The purchase must have been made directly through NPBoardPass.com.

How to Request Your Extension

If you meet the requirements above, email us at support@npboardpass.com with the subject line: “Pass Guarantee Request.”

Include:

  • Your full name
  • Email used for purchase
  • Your plan type (Pro or Premium)
  • The date you took your exam
  • A copy of your official score report

Once verified, your account will be extended within 3–5 business days. You’ll receive an email confirmation when your new access period begins.

If You Miss the 30-Day Deadline

We understand that life as a nurse can be unpredictable.

If you miss the 30-day submission window, please contact us anyway — our team reviews late requests on a case-by-case basis to ensure fairness.

Why We Offer This Guarantee

We’re nurses too. We know how much this certification means to you, and how much pressure comes with it.

The Pass Guarantee is our way of saying: “You’re not alone — and we’re in this with you until you pass.”

We don’t just measure success by sales or scores — we measure it by your confidence, growth, and readiness to care for patients as a Nurse Practitioner.

Our Commitment

At NPBoardPass, we value honesty, transparency, and compassion.

We’ll celebrate your wins, stand by you during challenges, and make sure you have every tool you need to succeed.

Because when you pass, you don’t just earn a title — you step into your calling.

And we’re honored to be part of that journey with you.